Goodwill Rewards FAQs
Q. How do I become a member of the Goodwill Rewards Card program?
A. Visit any one of the retail stores managed by Goodwill Industries of Lower South Carolina to complete a registration form and you will receive your card and key tag instantly. Or you can register onlineand print your completed form, then bring it to anyone of our retail locations.
Q. What are the benefits to being a member of the program?
A. As a Goodwill Rewards Card Member, you earn one point for each dollar spent on merchandise purchased at a Goodwill store managed by Goodwill Industries of Lower South Carolina. After you earn 250 points, and for every 250 points earned thereafter, you receive a 25% discount off of your next Goodwill purchase. Also, as a Goodwill Rewards Card member, you are eligible for exclusive promotions and special offers throughout the year.
Q. Will my Goodwill Rewards Card be accepted at the Outlet Store?
A. Yes, you can use your Goodwill Rewards Card to accumulate and redeem points at the Outlet Store. Because of the extreme discounts offered at the Outlet Store, you will receive one point for every two dollars spent on merchandise at the Outlet store.
Q. What if I do not have my Rewards card with me when I shop?
A. It is important to use your Goodwill Rewards card every time you shop at Goodwill. If you don’t have your card with you, your cashier can look up your account before beginning your transaction. Unfortunately, there is no way to add points after the purchase has been made.
Q: When I return an item for credit, will the amount be deducted from my Rewards point balance?
A: Yes, you receive points only for items purchased and not returned. You must present your Goodwill Rewards Card at the time of the return.
Q: Will my points ever expire?
A: You points do not expire, however, Goodwill reserves the right to change the terms and conditions of the program at any time.
Q. How do I change my Rewards Card contact information (i.e. name, address, phone, email, etc)?
A: You can change your account information by visiting any of the Goodwill retail stores, any cashier should be able to help you change your account information.
Q: How do I replace my lost or damaged Goodwill Rewards card?
A: On your next visit to Goodwill, speak to a cashier and request an application for a replacement card and key tag set. The cashier will immediately provide you with a new card. When the replacement card application is processed, any previous points earned will be transferred to the new card, if applicable.
Q: I have more than one card. How does that affect my points?
A: Each member should sign up for only one card as each card totals points independently. You will not be able to combine the points from two different cards.
Q: I don’t like to give out my email address and phone number. Can I still get a Goodwill Rewards Card without disclosing this information?
A: The required information is used only for membership identification and to alert you of Goodwill promotions. Goodwill guarantees the information will never be disclosed to a third party. We request your email address in order to contact you with personalized savings and member discounts throughout the year.
Q. I am a Goodwill employee, can I enroll in the program?
A: All Goodwill employees are eligible to participate in the Goodwill Rewards Card program, however, only one discount applies per purchase.
Goodwill Rewards Terms and Conditions
Goodwill Rewards is a free program that allows shoppers to earn points on purchases at retail stores operated by Goodwill Industries of Lower South Carolina. As points accumulate, members earn special discounts and offers.
Goodwill Rewards Cards are only available at Goodwill stores managed by Goodwill Industries of Lower South Carolina. Only persons who are 13 years or older may enroll in the Goodwill Rewards Card Program and become a member. Membership is limited to one account per individual. Goodwill Industries of Lower South Carolina reserves the right to limit Goodwill Rewards Card enrollment at any time.
Redemption of Rewards Card Points
Members earn one point for every one dollar ($1 USD) spent on merchandise less discounts, returned or refunded items. Purchases at the outlet stores earn one point for every two dollars ($2 USD) spent. No points are earned on the purchase of Goodwill Gift Cards. Points cannot be redeemed for cash or credit.
After a member earns 250 points, and for every 250 points earned thereafter, the member receives a 25 percent discount off of the next purchase made at a store managed by Goodwill Industries of Lower South Carolina. Only one discount applies per purchase. Goodwill Rewards Card members are also eligible for exclusive promotions and special offers throughout the year.
Goodwill Rewards Card members must present their rewards card at the time of their purchase, or provide the cashier with the proper information to look up the member’s account. Points cannot be added to the member’s account after the purchase is completed. Members only receive points for items purchased and not returned or refunded. Members must present the Goodwill Rewards Card at the time of the return and the points from that item will be deducted from the point balance.
Goodwill Rewards points will not expire, however, Goodwill Industries of Lower South Carolina reserves the right to change the terms and conditions of the program at any time. Rewards points are totaled independently and cannot be combined with points from another Goodwill Rewards Card account. Points may not be transferred, bartered or sold.
Member Obligations and Account Termination
Goodwill Rewards Card members agree to provide only accurate and true information at all times. Members agree to promptly notify Goodwill Industries of Lower South Carolina of any changes in information, including mailing address or email address, by updating his/her personal information on the website, www.palmettogoodwill.org, or at a Goodwill store managed by Goodwill Industries of Lower South Carolina.
Goodwill Industries of Lower South Carolina may refuse to enroll a member or to restrict, modify or terminate a member’s participation in the program without liability to the member if a member violates any law, rule or regulation or if a member’s participation in the program could violate any law, rule or regulation. Goodwill reserves the right to alter, limit, modify, restrict or cancel any membership and/or the Goodwill Rewards program, conditions and benefits at any time with or without notice.
Any Goodwill Rewards Card member may terminate their account by completing a termination request. The termination becomes effective when the request is submittedand the member forfeits all points to use towards future purchases. Goodwill reserves the right to terminate any member if the usage is inconsistent with this agreement.
Lost or Damaged Goodwill Rewards Card
If a member has a lost or damaged Goodwill Rewards Card, the member should speak to a cashier on their next Goodwill Retail Store visit and request an application for a replacement card and key tag set. The cashier will immediately provide the member with a new card. When the replacement card application is processed, any previous points earned will be transferred to the new card, if applicable.
Goodwill Industries of Lower South Carolina Employees
All Goodwill Industries of Lower South Carolina employees are eligible to participate in the Goodwill Rewards Card program, however, only one discount applies per purchase.
Privacy Policy
It is Goodwill Industries of Lower South Carolina’s policy to keep all personal information secure. Goodwill guarantees the information provided for the Goodwill Rewards Card program will never be disclosed to a third party. Goodwill will only use the email address provided to contact a member with personalized savings and member discounts throughout the year.
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